Although this is not the most importantfactor in order to distinguish a reliable hosting company from a bad one or a reseller from an actual supplier, being able to call and consult with a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody whenever you're looking for help. The telephone support for hosting services may vary from general to professional, so the issues that can be resolved with a phone call differ based on the supplier. In the general case, these matters are more basic and include billing or 1st level tech issues since more complex problems generally require a support ticket where both you and the administrators can track what's going on with a particular issue. Nonetheless, being able to phone call your provider will save you considerable time and efforts for the countless small things that will eventually show up when you manage your hosting account.
Phone Support in Hosting
All our hosting plans feature phone support fourteen hours per day even on public holidays, which means that if you do not have an account yet, you're able to give us a call and learn more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the telephone number which is nearer to you. If you're an existing customer, we will assist you in a timely manner with any kind of general and billing issues as well as with various technical matters so as to save you time and efforts - we acknowledge the fact that often it's quicker to speak with a live person to get things done instantly. Of course, some issues simply cannot be resolved over the phone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours daily. If you hesitate which package is appropriate for your websites, you would like to learn more about the plan's features or you'd like to have any other information about our solutions, you have the option to call any of the local numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you're able to contact us about sales and general issues, although we're often able to assist with numerous technical issues as well. For entirely tech issues you will need to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the best option in case your trouble requires more time to be solved or it needs to be escalated to our system administrators.